If you are going to be late checking in your rental please call and let us know. We may be able offer an extension so you don’t have to pay a late fee. This is not always possible if your rental has an upcoming reservation.
Mopeds can go on highways, which go all the way around the island. However mopeds may not go on freeways h1, h2, or h3. You must also avoid traveling on the 2 main mountain roads. Pali Highway (61) or Likelike Highway (63).
Absolutely! Go ahead and make your reservation online or visit us in store. Once we’ve got your contract all done, one of our trained staff will walk you through everything you need to know before hitting the road.
Helmets come free with every rental. We have full, three quarter, and half face helmets. All of our helmets are sterilized and cleaned in between rentals to ensure a quality, clean helmet for every customer.
We will supply you with a map on the day of your rental. There will also be a pre-mapped Google Maps route emailed to you with your booking invoice. You can also check out our “where to go?” tab for a full list of places to check out around Oahu.
You can tour the whole island, even with just a moped! If you do plan to drive around the island you’ll need to rent one of our premium mopeds. These Lance Mopeds are made to handle longer distance travel. Breakdowns are rare, but in the case of a breakdown we offer island wide service free of charge with our premium models. Basics are only covered within the greater Waikiki area. Any request for service for basic mopeds outside of the greater Waikiki area will result in a $75 dollar service charge.
There are no restrictions on any scooter or motorcycle. They may travel around the island and have free service in case of break downs.
All moped and scooters come with a lock and chain. Thread the chain through the spokes of the back tire of the moped or scooter. Lock chain together in a loop to ensure it can not be removed. For best results, lock your rental to a fixed object. Locking your rental is your best defense against theft.
We will provide you with a map, a pre-mapped Google Maps route, as well as any verbal recommendations you may ask for on the day of your rental. Need even more inspiration? Check out our “Where to go?” tab for a full list of destinations.
If you’d like something fast and more powerful than our 49 cc mopeds, no problem! We offer scooters ranging from 125 cc up to 300 cc. We also have Motorcycles starting at 250 cc up to over 1200 cc. Both motorcycle and scooter rentals require driver to be 21 years old and have a valid motorcycle/scooter endorsement on their drivers license. Scooter rentals require a $350 deposit on a major credit card and motorcycle rentals require a $450 deposit on a major credit card.
Make sure the kill switch is in the run position. (most common reason for not starting)
Make sure you hold in the left brake handle, or the bike will not start.
Now press the start button. It should start right up.
Some models require that the kickstand is in the up position, check this out.
Some models have an extra yellow lock switch under the seat (for security), make sure this is in the “unlock” position.
Make sure you have fuel, don’t trust the gauge, look into the gas tank, and see if there is fuel.
Call the office 808-945-9595 one of our trained staff members will walk you through the steps one last time to assure that everything has been tried before sending out a member of our road side service team.
If something is still wrong, won’t start, flat tire, accident. We will be happy to make a service call. If you are on a premium moped, scooter or motorcycle the service call is free. If you are on a basic moped and are outside the allowed service area (from Hanauma Bay to Pearl Harbor), there will be a $75.00 service fee charge for the service call. Within the allowed area the service call is free.
In the event we cannot start the bike or you have a flat, we will be bringing you a replacement bike, so you can get on your way.
Please keep in mind service calls take some time, however we will make every effort to minimize, the time and get you back on vacation.
Make sure everyone is ok, and not hurt, if you are hurt go to the hospital. If you need to go to the hospital, follow the instructions above before for leaving your bike, and locking it securely.
If its more than a fender bender call the police and make a report (this is mandatory). Call 911 non emergency.
Call the office 808-945-9595 and explain the situation.
A) Lock up the equipment. b) Take the keys with you. c) Get the exact address, where the equipment is located. d) Contact the office, during business hours 8-5 everyday of the year. 808-945-9595. e) Use your common sense. If you would not leave your personal equipment somewhere, don’t leave ours.
Yes, security deposits are required for all rentals on a major credit card.
At the end of your rental one of our staff members will check your rental vehicle over for a full tank of gas as well as damages. If the tank is full and there are no damages we will refund your security deposit. This refund typically takes 3-5 business days to be credited back on your card.
We mark all existing damages, dings, scratches, and dents with clear stickers called “damage dots”. However accidents and damages happen, so how do we deal with it? If a vehicle comes in with new damages, we list it on a separate sheet of paper, we use the parts ordering manual for each bike, or we call the dealer for exact pricing. We do not make a profit on damages, we collect enough to put the equipment back in its original condition, we add common hourly labor charges, and that’s how we determine the charges that we must charge the customer.
We have a 24 hour cancelation policy on all rentals. This means that as long as your cancel at least 24 hours before your reservation start time you will receive a 100% refund. Any cancelations within the 24 hour window before your reservation start time will forfeit their reservation deposit.
Running late? Just give us a call and let us know.
You may return anytime you like before the end of your rental time. We do not offer refunds due to weather. You can request to change your reservation before you start. This will be dependent on availability.